FAQS/POLICIES

ORDERS:
IN RELATION TO SHIPPING, ALL PACKAGES ARE INSURED. IF YOUR ORDER IS LOST OR STOLEN, WE ADVISE YOU TO CONTACT THE POSTAL SERVICE AND FILE A CLAIM WITH THEM. ONCE A CLAIM HAS BEEN FILED, FORWARD ALL DETAILS TO OUR EMAIL ADDRESS. 
- UNDELIVERED OR LOST PACKAGES MAY BE REISSUED.
- DELIVERED LOST OR STOLEN PACKAGES MAY BE REISSUED AFTER CLAIM IS FILED.
- IF YOUR ORDER IS INCORRECT, EMAIL US A PHOTO OF WHAT YOU RECIEVED AND WE WILL REPLACE THE ORDER WITHIN 1-2 BUSINESS DAYS. 
SHIPPING/PROCESSING:
THE PROCESSING TIME FOR ALL ORDERS IS 3-5 BUSINESS DAYS. TRACKING NUMBERS CAN TAKE ANYWHERE BETWEEN 1-5 BUSINESS DAYS TO UPDATE DEPENDING ON WHEN THE POSTAL OFFICE SCANS YOUR PACKAGE. WE SHIP ALL PRODUCTS THROUGH USPS, YOU SHOULD RECIEVE YOUR ORDER BETWEEN 3-7 BUSSINESS DAYS. 
RETURNS/EXCHANGES:
ALL PRODUCTS ARE HANDMADE AND ARE MADE TO ORDER. WE ACCEPT NO RETURNS OR EXCHANGES UNLESS YOU'VE RECIEVED AN INCORRECT ITEM. 
DISCLAIMER:
​OUR PRODUCTS ARE NOT FDA APPROVED. WE DO NOT GIVE ANY MEDICAL ADVICE. FOR ALL MEDICAL INQUIRES, PLEASE CONSULT WITH A HEALTH CARE PROFESSIONAL. IF YOU ARE ALLERGIC TO ANY HERBS OR ESSENTIAL OILS, WE ADVISE YOU TO CONSULT WITH US FIRST BEFORE PURCHASING. 
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